Review: Kingston Technology ValueRAM warranty replacement

One of my two Kingston ValueRAM 2GB sticks seemed to be causing blue screens in Windows XP. After running with one stick of memory for almost a month, I concluded the other was defective.[1. I separately tested both sticks of memory with Memtest86+ 1.70 (via Ultimate Boot CD 4.11). But, the latest version of Memtest86+ is 4.00. I was five versions behind. Maybe if used that version, it might’ve definitively found errors. Oh well.]

I requested RMA service with the cross ship option (just for kicks).

Time line:

  • 3/22/2010 8:04 PM – Requested RMA number
  • 3/26/2010 1:33 PM – RMA request processed
  • 3/26/2010 4:34 PM – Memory shipped via UPS Ground from Anaheim
  • 3/29/2010 11:40 AM – Memory delivered

Summary:

  • It took three business days for my RMA request to be approved (the RMA page said it’d take two business days).
  • Kingston Technology shipped my memory locally, so that only took one business day.
  • I didn’t need proof of purchase/receipt since Kingston’s ValueRAM has a lifetime warranty.
  • The new memory stick is a bit shorter.

Other than the extra day waiting for my RMA request, the whole process was painless. If I went with standard replacement, it’d take a few more days waiting for them to receive my defective memory. I didn’t mind the temporary hold on my credit card.

I think it’s safe to say that you can be confident when buying Kingston Technology system memory.

Published by

Bryan Villarin

Bryan is a Happiness Engineer at Automattic. He's also a photographer, card magician, and cat whisperer. (Thanks to my friend and colleague Steve Blythe for the sweet photo!)

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