Take a deep breath. Imagine how you want things to unfold in the best version of the future. Or ask the other person what outcome they’d like to see.
It’s not about being right.
It’s about making the right things happen.
Fantastic post by Julie Zhuo reminding us to foster alignment towards a positive conclusion.
Focus your energy into that correct outcome, even if it means pointing them elsewhere.
Full post: The First Step in Hard Conversations — The Year of the Looking Glass
After news broke of the eBay security breach, I updated my account passwords for eBay and PayPal1.
With my trusty password manager, KeePassX, I cloned my current PayPal entry in preparation to generate a new password. To my horror, I saw the following password requirement pop–up:
I’d like to use much more than 20 characters, and not be able to easily type my password. Kthxbai. :)
I meant to post this insight from Marco Arment last year:
Some people will find things to complain about. […] You will never please everyone. You will never win that battle.
We’ll do our best in customer support, yet it’s inevitable that we’ll interact someone who is extremely upset with us.
Our patience and grace can win their hearts over; I’ve seen it many times, and we usually post it internally to remind ourselves why we carry on. (We call them “hugs”.) After a follow–up response, the customer apologizes for their crankiness, grateful for our help.
That’s why we’re some of the best in the industry. :)
In unfortunate and rare circumstances, when they’re angry and continue to berate us, it’s super helpful to know that we can regroup with our coworkers internally, analyze the situation, and decide that we can’t win ’em all.
“Can’t win ’em all? What does that mean?”
Our replies to that particular person will no longer help, and we close the email. If they show a change of heart and send a follow–up reply, we’re happy to revisit.
For what it’s worth, I assure you we do as much as we can before we get to that point.
If this interests you, we’d love for you to work with us, especially since we always need Happiness Engineers. :)
Considering I’m not actively promoting my photography, the Zenfolio email notification that I sold a print is a great way to end the day. Thank you, sir! You know who you are. :)
Several months ago, I ordered a FRAM CF8392A Fresh Breeze Cabin Air Filter for Amy’s 2009 Toyota Corolla. Amazon’s part finder indicated that it would fit the car.
After checking FRAM’s official site, the correct one is the FRAM CF10285 Fresh Breeze Cabin Air Filter.
Sadly, I didn’t read the Amazon customer reviews for the CF8392A; at least one person left a comment that it would not fit a 2009 Corolla.
Another bummer — I can’t sell the brand new filter (which won’t fit our cars) on Amazon:
Please note: The item for which you have attempted to create a listing is a restricted item.
I’ll list the FRAM CF8392A Fresh Breeze Cabin Air Filter on eBay soon enough, but hopefully someone contacts me directly for it. :P
An excerpt from a cool post by Kelly Sutton, co–founder and CTO of LayerVault, on working remotely — my emphasis in bold:
Although many investors and founders poo-poo the idea of remote work, I’m convinced it can make a better company. A remote company is more resilient to internet downtime in the office, U.S. federal holidays, and more. Remote employees get to live their own lives on their own time, and produce better work as a result.
If you’re a founder and not hiring remote, you’re limiting your results.
Almost one month has passed and I’d say it’s a good time to share my meager notes of my experience at NMX BlogWorld 2013 in Las Vegas.
- If you aren’t able to help a visitor with their super–specific question(s), give at least one takeaway so they don’t leave empty–handed. For example, someone’s blog was focused on browsing sites securely, and an Incognito window with Google Chrome was new to them. That was nifty.
- For the most part, most attendees are shy. If someone glances in your direction, and they’re a few feet from your booth, introduce yourself or say “hello”. You never know.
- WiFi will not work consistently.
- Keep your laptop and phone charged.
- Save a few relevant Twitter searches for the event/conference.
- Bring business cards. I didn’t, and I won’t make that mistake again.
- Carry a couple pens and pocket notebook.
- After seeing a panel of speakers, open your notebook and write for 5–10 minutes about anything that comes to mind. Do the same thing at the end of the day. (This is also useful for everyday life.)
I also met Brett Kelly for the first time ever in real life and we took a photo. He’s super cool. (He spoke at “Productivity Power Panel: Learn the Tools, Tactics, & Workflows of Highly Productive Bloggers”, and I’ll post my notes from that separately.)
Overall, I had a great time working at the WordPress Happiness Bar in the exhibitors’ area with several other fine Automatticians, and I look forward to more opportunities like this in the future.