All Narfed Up photography and words by Bryan Villarin

Generally, if you’re fixing the computers, charging “good” prices that you customers comment on, and still making enough to support a small family, then you’re doing well. If not, something has to change. You’ll be surprised at what an extra $5/hour will do, but don’t you dare try it if your customers already feel as if you charge too much.

Posted by MacManX on 26 June 2005 @ 11pm

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Monday 27 June 2005

Here are the highlights from today’s Blogroll dive: Bryan is looking for feedback on his place in the rising tech suppo [...]

Posted by MacManX.com » Blogroll Dive: 6/27/05 on 27 June 2005 @ 12am

I can’t say how much I’m making on it, only because that work is erratic at best. It’s definitely not my steady job.

My last two troubleshooting issues are spyware-related, which multiple attempts of spyware/virus cleaning led to fresh installs of Windows. The first took me a bit longer to delliver, so I only charged an hour’s worth for the extra wait.

I’m going to wrap the second one up either today or tomorrow. I was fed with dinner when I was trying to clean the spyware (with no success), so I explained that a fresh install would need to be done for best results. I’ll probably charge an hour with that one, too, because most of it was clicking a few times to get the online AV scanners running then twiddling my thumbs. I’ll be doing more work with the clean install, updates, etc.

I’ll be blunt: for these kinds of services, I’m charging $25/hour. I’m sure I should probably charge more, but I’m not getting pricing complaints (probably because it’s low).

Posted by Bryan on 27 June 2005 @ 9am